SHIPPING

SHIPPING RATES

UNITED KINGDOM

  • Free delivery on orders above €150
  • Express Delivery (1-2 days): £9.95
  • Standard Delivery (2-5 days): £6.95
  • Delivered by DPD or Royal Mail

EUROPEAN UNION

  • Free delivery on orders above €150
  • Express International Delivery (1-3 days): €39.95
  • Standard International Delivery (3-8 days): €29.95
  • Delivered by DPD or DHL

PLEASE NOTE
All import duties and taxes are paid at checkout, ensuring a smooth delivery process. Delivery charges are separate and apply as outlined above.

ORDER PROCESSING

Orders are processed on regular working days, Monday to Friday. Please allow 24-48 hours for your order to be processed before dispatch. Once your order leaves our warehouse, you will receive a tracking number via email that allows you to track your shipment. Please note that tracking numbers may take a few hours to activate as the package transitions to the sorting facility.

WAREHOUSE LOCATION
We ship from London, United Kingdom, and currently only deliver to the UK and Europe.

Our warehouse is located at:
Fraserfields Way
Leighton Buzzard
LU7 3RJ

SWAP PACKAGE PROTECTION

When placing your order you may opt in or out of Package Insurance, if you opted in for Package Insurance and paid for the Insurance this section applies to you.

If you experienced an issue with your order, please file a claim with Swap's team here.

You will need your store order number and email address that was attached to the order.

Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. We have your back. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap. New items are shipped immediately, at no cost to you, upon approval.

Claims for packages marked “delivered” must be filed after 3 days and before 30 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 5 days and within 30 days from the last checkpoint. All claims must be filed within 30 days of the order date.

All orders where package protection is purchased at checkout will be 100% carbon neutral. We purchase carbon credits through our partner Tree Nation to help reforest the globe.

Parcel package protection powered by Swap Protect.

For more information on SWAP Protect, please see: SWAP Protect Official Site.

For any questions or concerns regarding your order, please reply to the confirmation email you receive, or email us at customercare@wesc.com and we will be happy to assist you.